10/18/2023 I contacted Paycor at 11am on 10/17/2023,seeking to simply change the bank account information formy business. This must be done through client services,there is no way to do it through the website. I quicklyreceived an email with an ACH change form attached. Icompleted and returned the form within 5 minutes. I calledclient services at 130pm to confirm it had been taken careof, as I needed to submit my payroll by 3pm. No one wasable to provide me with any substantial info, other than toapologize that the info had not been updated and to notifyme that the process takes 4 business hours. At 250pm, Icalled again. No update. The rep actually gave me a speechabout how next time, I need to allot more time for updates. Icalled several more times over the next couple of hours.Nothing helpful at all from client services was forthcoming,only empty apologies and assurances of understanding myfrustration. My employees are a day behind on getting paidat this point. Finally, at 545pm, I receive an email requestinga voided check from the new account I want to switch to,along with a reminder that the update will take 4 businesshours to complete. I sent the voided check within 10minutes. I called to confirm it had been received. It had. Iwas told the update wouldn't be completed until thefollowing day. This morning (the following day) I received anemail at 1130am REQUESTING A VOIDED CHECK,accompanied by a reminder that the update process WILLTAKE 4 HOURS TO COMPLETE ONCE THEY RECEIVE ALLDOCUMENTS!! I have called customer service. There is nosupervisor I can speak with (Someone will call me within 24hours). I cannot speak with anyone from the departmentthat updates my information (they only communicate byemail). Worst customer server ever. My business is small, soI suppose we matter little to Paycor. As a bonus, our billablecharges have doubled since May 2023, no explanationgiven. Absolutely unacceptable.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more