You are better off using a calculator, pencil and paper to calculate payroll, then driving to each employee's bank to make a deposit of a paper check. As someone mentioned in a previous review, it's the ol' bait & switch. We were sold on Paycor last fall, with promises it would be far better than ADP. Spoiler alert...they are worse than I could have imagined. I have a myriad of issues, which I have emailed (because phone calls are apparently out of the question) to our original salesperson - they could not be bothered. Some of the highlights of our experience are:1. Signed up with the promise of a 12 month promotional discount of 50% off both the monthly user fees and the complete monthly fee. After noticing these discounts were not applied after a couple of months, I began to ask. Here I am, in July, still paying full price every month and still not a single credit to our account. I am actually on a chat session now where I have asked about the status of our case...to which I was told the case has been closed and they cannot give me any further details but that she can escalate the case if I would like. This case has supposedly already been "escalated" twice. 2. Chat is the only means of communication. So, every time you chat, you start back at square one and the person on the other end usually can't help you anyway. They refer you to the online User Guide, which is completely generic and only gives the very basics of instruction.3. When we first started with Paycor, we had two assigned Implementation Guides. My meetings with them were super fast, so I had several questions once we actually got into the routine of Paycor and issues came up. I thought having their direct emails would help...and maybe it would but they seem to be on PTO every other week. I also had one rep that completely ghosted me once we did finally have a conference call set, then when I reached out the following week to find out what happened he told me he had been sick. Most professionals follow up on things like that with their clients. 4. I'd love to get into the actual issues that I am having with the site but, honestly, I've probably only scratched the surface at this point since I cannot get answers to go further. I DO enjoy the payroll reports being as thorough as they are and the pay grid has been easy to understand and work with, but it's not worth all the other mess that Paycor has created. The time-keeping/clock system is already dated, the "Impersonation" feature that was extremely helpful during the one week that we had it has now been discontinued (but they've promised they are working on it and will have it back soon...that was six months ago), and overall the site Menu is all over the place to the point where I have to write down my steps to remember where I found things or else it takes me 30 minutes to retrace my steps when issue arises again.Overall, I feel like I've given Paycor the benefit of the doubt and many, many chances to right their wrongs. Unfortunately, I am left holding the bag and now have to go back to the drawing board to do more research on a new payroll provider for the coming year.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more