My experience with PayLater Travel has been extremely stressful, disappointing, and exhausting.
After entering a payment plan for a flight, I became medically unable to travel and immediately notified the agency. I offered to provide medical documentation and asked for assistance or reasonable alternatives. Instead of support or transparency, I repeatedly received delays, incomplete answers, and refusals to provide basic booking information.
Despite multiple requests, I was not given my official airline PNR or e-ticket number, which prevented me from independently verifying my reservation or speaking directly with WestJet about my own travel situation. As the passenger whose name is on the ticket, this lack of access to essential booking details was extremely frustrating.
Communication has been inconsistent, promised call times were missed, and important questions often went unanswered. Being told that booking information would only be released after completing full payment — even while I am medically unable to travel — felt unfair and left me with very little confidence in the process.
Anyone considering PayLater Travel should carefully review every contract term and fully understand cancellation rules, payment obligations, and what level of control you will actually have over your own airline reservation if unexpected circumstances happen.
Based on my personal experience, I would strongly advise others to proceed with extreme caution.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States.
We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure.
At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront.
We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget.
Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you.
- Pay Later Travel TeamSee more
