Updated review: Customer ID: 66013347,
I want to be transparent for anyone reading this: while this Trustpilot reply sounds promising, I am still receiving identical copy-paste responses from your customer support team. The most recent one, from Juan Miguel, was word-for-word the same message sent twice, simply stating the account is "under internal review" with no timeline, no explanation, and no escalation.
I have filed a formal complaint with the FSPO. I am also preparing a complaint to the Central Bank of Ireland.
I genuinely hope this Trustpilot response leads to actual action and not another template. I will update this review accordingly.
Original review: Account blocked for 20+ days with no resolution
My Payoneer account (Customer ID: 66013347, Reference: 260310-017239)
I have been a Payoneer user for my business operations, and my experience over the past three weeks has been deeply disappointing.
My account was suddenly blocked and all funds disabled without any prior notice or clear explanation. I was simply told my account is "under internal review." That was over 20 days ago.
Since then, I have contacted customer support multiple times. Each time I receive the same generic response: the review is ongoing, no timeline can be provided, and no specifics about what triggered the review in the first place. Meanwhile, I have no access to my own funds, which directly impacts my ability to run my business and meet financial obligations.
I have submitted every document requested promptly and have been fully cooperative throughout the process. Despite this, there has been zero progress or meaningful communication from Payoneer's side.
Given the lack of resolution, I have formally escalated this matter to the Financial Services and Pensions Ombudsman (FSPO), as Payoneer Europe Limited is regulated by the Central Bank of Ireland.
I would urge Payoneer to treat this with the urgency it deserves. Holding a customer's funds for weeks without explanation or a clear resolution path is not acceptable from a regulated financial institution.
I will update this review based on how the situation is resolved.
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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.See more
