I am extremely disappointed with Payoneer. They rejected my new application saying I already have an existing account, but I cannot even access my original account. When I try to log in, it says my account is suspended or blocked, and no one has provided a clear solution.
When I first created my account, I never even used it. I remember being told that they were “not accepting new registrations,” and that is why my account was suspended or blocked. I do not understand why they allowed registration in the first place if they were not accepting new users.
To clarify, I already closed my first account 4–5 months ago and I have proof of its closure. Since the account was officially closed, I submitted a new application, but it was still rejected as if the old account exists.
All my documents were valid and properly submitted. I am a freelancer and eCommerce seller providing services and selling products on different marketplaces, and Payoneer is essential for receiving payments. This situation is seriously affecting my business and income.
It is unfair to say I can only have one account while preventing me from accessing a new one, despite having closed my previous account, without clear explanation or proper support. I expected better transparency and communication.
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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.See more
