Dear Anastasia,
Thank you for your response.
However, your reply does not address the issue raised in my complaint.
My concern is not about being unaware of Payoneer’s fees, nor about choosing a different withdrawal method. The issue is specifically related to the timing and contractual basis of the USD 29.95 annual card fee that was deducted from my account.
According to Payoneer’s own published FAQ, the annual fee is charged either on March 17 or on the card issuance date and in subsequent years. My card was activated on February 15, 2026. Therefore, neither condition has been met, and a full 12-month cycle has not been completed.
Additionally, the fee was not deducted upon my first incoming payment, but only on the second one, which indicates inconsistency in the application of the policy.
I respectfully request that my case be reviewed carefully and individually, rather than receiving a generic response about fee transparency. Please provide a clear contractual explanation justifying the timing of this deduction.
I expect a response that directly addresses the specific points raised.
Sincerely,
Igor
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