I signed up for Payoneer approximately two months ago. During registration, it clearly stated that document verification would take around 2 days. However, it has now been two months and my account is still “under review.”
To clarify in advance: I am a legal resident of Canada, fully verifiable. I live in Vancouver, hold Canadian identification documents, and have active Canadian bank accounts. I have no criminal record or negative history of any kind. There is absolutely no valid reason for my documents to be rejected or delayed.
The issue is not that my documents were rejected or approved — they have simply remained in limbo for two months. Support responses have been slow and unhelpful, repeatedly advising me to “wait,” with no clear explanation or resolution.
This level of delay and lack of communication is extremely disappointing, especially from a financial services company that promotes efficiency and reliability. I expected a much more professional onboarding experience.
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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.See more
