UPDATED: Do not trust this service to protect customers against disreputable suppliers. One star is too generous, but I couldn’t give zero. I received severely damaged items from a supplier overseas, but I couldn’t return them because the supplier canceled the return and the QR code wasn’t accepted at the post office. To send them back myself would have cost £30 each, while my requested refund was only £32. They did not accept any of the evidence I provided proving the supplier canceled the return. I responded six times asking for tracking details, but I couldn't provide them due to the supplier's cancellation. So much for customer protection against fraud. This is a well-known scam suppliers use to defraud people. UPDATE: They closed the resolution in the supplier's favor. I tried messaging them but was directed to automated responses. Eventually, I got through on the phone and was given excuses. I was offered a voucher for the money to sit inside a wallet app, but I can’t find it. I raised a formal complaint for mishandling the dispute, but was again met with excuses. I will take this further to the appropriate regulatory body if they do not handle this correctly.
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