Review Time
Attention everyone! PayPal's 'Security' is utterly INEFFECTIVE! After four weeks of endless discussions and emails, it seems there might be a chance for a resolution directly with the supplier, yet PayPal has outright rejected any refund! They seem to trust the fraudulent party more than their own customers! ======================== Here’s what happened: I purchased a software test package from a provider in early November 2025 and was charged by a third party for a year’s premium package at a hefty price. These companies collaborate closely, but customers receive no prior information. I’ve reached out to both the third party and the provider, but I still haven’t received any satisfactory response, let alone a refund! Exercise caution with these companies! =============================== After four weeks of communication and countless confusing emails, I was charged for a package I never bought, and the third party is now considering a refund! This is clearly a SCAM! Yet PayPal insists that everything is fine because they believe I received something from these companies. Why are they providing such absurd responses without verifying the suppliers? Absolutely INEFFECTIVE!!!
Hello everyone! The so-called 'security' from this service is utterly USELESS! After four weeks of back and forth communication, it seems my only chance for a resolution is directly with the supplier, yet PayPal has denied any refund! They trust the scammers more than their own customers! ======================== Here's what happened: I purchased a software test package from a service provider in early November 2025 and was charged by a third party for a yearly premium package without my consent. These companies clearly work together, but customers are not informed ahead of time. I've been in touch with both the third party and the service provider, but have received NO PROPER RESPONSE and, of course, no refund! Exercise caution with these companies! =============================== After four weeks of communication and countless confusing emails, I was charged for a package I never bought, and the third party is now thinking about refunding me! This is clearly a SCAM! Yet PayPal keeps insisting everything is fine because they believe I received something from these companies. Why such ridiculous replies from PayPal without checking the suppliers? Absolutely USELESS!!!
One star is far too generous for this service. My experience as a private seller has been nothing short of disastrous. I sold car parts with an accurate description and clear photos showing every detail. The buyer failed to check compatibility and then changed their story multiple times. Despite providing complete evidence, the service forced a return and withdrew money from my account. Their so-called 'Buyer Protection' encourages abuse; a buyer merely needs to claim 'not as described,' and the service almost automatically rules in their favor, even when the seller’s evidence proves otherwise. This isn't protection—it's a structural failure that penalizes honest sellers while rewarding dishonest behavior. Sellers bear all the risk, while buyers can misuse the system without consequences. An institution operating this way has no future. It's shocking that they continue to maintain such an unfair system. Many sellers have already left the platform, and it's easy to understand why. They need to seriously reconsider their policies before losing even more trust. I cannot recommend this service to anyone.
I've been using this service for several years and have found them to be completely reliable. I had some issues with companies listed through them, but they were resolved quickly. I've also encountered problems with how some companies treat their customers, but overall, my experience has been positive.
The conduct of this service in withholding customer funds raises serious concerns about compliance with financial regulations and ethical business practices. In my experience, they have frozen or withheld legitimate funds without justification or transparency. Communication from their compliance or support teams is vague at best, and the lack of due process or clear recourse leaves users financially stranded. Such negligent handling of customer assets shows a troubling disregard for fiduciary responsibility and consumer protection laws. Businesses and individuals should think carefully before trusting their money to an institution operating with such opacity and lack of accountability.
This service has failed to provide the necessary protection to its customers. I had a one-year subscription with a provider that delivered a faulty product. I reported the issue and returned the item. However, despite my efforts, customer service informed me they were investigating the matter. Unfortunately, after a year, they did not issue a refund for the payments I made. Given this experience, I will cancel my account and will not recommend this platform to others. This situation is unacceptable and deeply disappointing.
This service is a practical way to pay in shops and restaurants. Sending money to friends is also quick and easy. However, when my residence permit expired, my account was frozen. Although I applied five weeks in advance, my permit extension did not arrive before the expiry date. After receiving my new permit, I couldn’t update my account due to a software problem that wouldn’t recognize the new expiry date. As a result, I’ve been unable to use my account for over six weeks.
Wow, it just keeps getting worse with this service. They clearly have systemic issues and problems with their payment options. I’m very disappointed with how difficult their site is to navigate. I wouldn’t trust my money with this service. You’ll regret it.
UPDATED: Do not trust this service to protect customers against disreputable suppliers. One star is too generous, but I couldn’t give zero. I received severely damaged items from a supplier overseas, but I couldn’t return them because the supplier canceled the return and the QR code wasn’t accepted at the post office. To send them back myself would have cost £30 each, while my requested refund was only £32. They did not accept any of the evidence I provided proving the supplier canceled the return. I responded six times asking for tracking details, but I couldn't provide them due to the supplier's cancellation. So much for customer protection against fraud. This is a well-known scam suppliers use to defraud people. UPDATE: They closed the resolution in the supplier's favor. I tried messaging them but was directed to automated responses. Eventually, I got through on the phone and was given excuses. I was offered a voucher for the money to sit inside a wallet app, but I can’t find it. I raised a formal complaint for mishandling the dispute, but was again met with excuses. I will take this further to the appropriate regulatory body if they do not handle this correctly.
I have been trying to update my phone number on my account for over five weeks. I cannot log in because my old number is inactive, and they require phone verification to access the account. Each time I contact customer service, I get the same response: 'The system is down, please call back tomorrow.' I have heard this for over a month. No one offers a solution, escalates the issue, or takes accountability. I have provided every document they requested, yet nothing happens. It’s unacceptable that a financial platform handling people's money has no functioning process for verifying identity and updating a phone number. I am effectively locked out of my own account with no timeline and no support. This has been the worst customer service experience I have ever encountered—slow, unhelpful, and completely repetitive. Be prepared for endless calls and zero results if you encounter technical issues.
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