I have been trying to update my phone number on my account for over five weeks. I cannot log in because my old number is inactive, and they require phone verification to access the account. Each time I contact customer service, I get the same response: 'The system is down, please call back tomorrow.' I have heard this for over a month. No one offers a solution, escalates the issue, or takes accountability. I have provided every document they requested, yet nothing happens. It’s unacceptable that a financial platform handling people's money has no functioning process for verifying identity and updating a phone number. I am effectively locked out of my own account with no timeline and no support. This has been the worst customer service experience I have ever encountered—slow, unhelpful, and completely repetitive. Be prepared for endless calls and zero results if you encounter technical issues.
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