I had a refund issue and canceled flight tickets, leading to endless back and forth with both the service and the airline. They kept saying it wasn't their fault. After weeks of messaging, I was told they had my money, but my account was closed. I had to call multiple times, explaining my case to different representatives, receiving conflicting answers. After much hassle, one representative in another country finally resolved it quickly. Overall, the experience was stressful, and I felt let down by the local support team.
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