I received a damaged item and sought help from the service after failing to resolve it with the seller. I initially claimed non-delivery but needed to change it to damaged. Unfortunately, their dropdown menu didn't allow this change, forcing me to select an incorrect option. I was then told to return the item at my expense, and I couldn't provide further responses. My proposal for a partial refund or replacement was ignored. Additionally, I noticed that members in my region receive fewer benefits than those in another.
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