I’ve been using the service for years, but my recent experience has completely shattered my trust in it. An unauthorized transaction appeared on my account for a digital item from a merchant I have never used. I reported it immediately, removed all payment methods, and clearly stated that it wasn’t my purchase. Despite this, my messages were ignored, and the service refused to acknowledge the payment as unauthorized. They even sent incorrect automated emails claiming they charged a “backup credit card” that I don’t have. I had removed every funding source from my account, yet the service still processed the transaction, taking money from my bank card. Customer support provided contradictory information, closed my case without explanation, and refused to offer meaningful help. The merchant also refused to assist, and the service sided with them without any proof that I had received anything. Ultimately, I had to dispute the charges with my bank because the service failed to protect me and investigate properly. Their Buyer Protection is unreliable, their system messages are inaccurate, and their support feels automated and dismissive. I expected security and trust but received stress, lost funds, and total disregard for my concerns. Extremely disappointing experience. I will avoid using this service whenever possible from now on.
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PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.
