Verbal promises are meaningless. After years of using the service, I am deeply disappointed with the so-called "Buyer Protection." I fell victim to a clear "Bait-and-Switch" by an international seller. I provided undeniable photographic evidence showing that the items I received were flat, printed rags instead of the 3D knitted garments that were advertised. On December 11th, I spoke to a representative for 17 minutes and was VERBALLY ASSURED of several things: The case was escalated because the service is "fully aware" of this seller’s poor practices; they would contact the seller to demand a pre-paid return label; and if the seller refused, they would assist with postage costs or ensure I wasn't out of pocket. Despite these recorded promises, the service went back on everything. They closed the case in favor of the seller because I refused to pay a hefty return fee to send misrepresented items back overseas. Their "protection" is a myth. They allow fraudulent sellers to use high return costs as a way to avoid issuing refunds for misrepresented goods. Their staff provide false hope and incorrect information just to get you off the line. I was even told they were aware of this seller and that if complaints continued, the company would be removed from their listings. I have now closed my account after years of loyalty. If you value your money, do not depend on this service to protect you from international scammers. I am escalating my case to the relevant financial oversight authority.
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PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.
