I have been a major merchant producing representative in the Electronic Payment space for 13+ years and have boarded close to 1,000 merchants over that time frame. In short, I've boarded, by necessity and request, merchants desiring to use Clover Equipment, which comes with a mandatory partnership with Paysafe, on 9-10 occasions. In my entire career I've never dealt with a more incompetent, poorly trained entity than the combination of Paysafe and Clover. Their respective customer support and service is unbelievably bad with no remorse or apologies ever offered for what I would call extreme negligence. This is the first review I've bothered to write over the course of my career- after spending 15+ hours on the phone going from various "departments" to supervisors, I've thrown in the towel for good. One of my valued merchants takes AMEX actively and discovered one evening that his Clover Flex would no longer accept AMEX. Over the course of two months we were bounced back and forth from Paysafe to Clover, and back again in an attempt to resolve the disappearance of AMEX acceptance. After 30+ days of chasing this down we managed to temporarily resolve the issue- only to have it rear its head again just one month later. Imagine, another 10+ hours of phone work and we're still nowhere near a fix for my merchant. I could go on and on but I'll stop there. The moral of this story is, if you are a merchant RUN from any association with Paysafe or Clover. You'll learn to regret the alignment I can assure you. Hundreds of satisfied clients over the years- I've built my book of business on keeping customers processing cost efficienly and keeping them happy. EVERY Paysafe / Clover merchant I've boarded has either left or been transitioned to a completely different system with the exception of this one, I am now officially out on all of them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Paysafe brings together the payment methods your customers want and the payment services your business needs, all in one partnership.