Dear Readers 👋,
Dear PaysafeCard’s Management 👋,
November 17th 2025, I bought 5 vouchers totalizing 350.00$ CAD with Recharge.com and at the gas station. They were automatically blocked during the first use.
I wasn’t able to reach their support for 1 month. It was always a generic/automatic answer informing me that my case has been forwarded to the relevant department.
45 days later, I finally received a refund of 350.00$ CAD.
However, considering that they refunded by an international wire transfer instead of Paypal or an unique P.I.N. voucher, my financial institution charged me fees of 17.50$ CAD. Yet, as a financial institution, PaysafeCard is absolutely that wire transfers are pretty expensives.
Then, I realized that they didn’t refunded my activation fees for each vouchers. So I made a new complaint.
They promised me a new transfer of 33.00$ CAD to apologize and compensate.
2 months and a half later, I never received this second transfer and I’m unable to reach someone, they totally ignore me.
This is the worst customer support and worst financial institution I even seen. They will randomly block your vouchers and let you fight alone during several months. This is disgusting 🤮🤢.
You must absolutely avoid this company until they apologize and improve them.
From my side, I’m opened to dialogue and to any reasonable offer. If I see that they make considerable improvements and apologizes, I will gladly edit this review positively.
Thank you and have a nice day! ☀️
Yours Sincerely,
Olivier Loranger,
From Québec, Canada, North América 🇨🇦 .
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paysafecard is a global market leader in online prepaid payment methods and Paysafe Holdings UK Limited subsidiary. Prepaid means that you buy paysafecard at any of the +650,000 sales outlets worldwide and use it to pay online at thousands of partners across a huge range of industries.
