Review Time
What a complete joke of a company the site always crashes you can't get hold of customer services just a poxy robot they can shove there business where the sun dont shine.. Plus if you ever want to make a withdrawal dont bother it takes week. PayPal are better but not nuch
Dear Readers 👋,
Dear PaysafeCard’s Management 👋,
November 17th 2025, I bought 5 vouchers totalizing 350.00$ CAD with Recharge.com and at the gas station. They were automatically blocked during the first use.
I wasn’t able to reach their support for 1 month. It was always a generic/automatic answer informing me that my case has been forwarded to the relevant department.
45 days later, I finally received a refund of 350.00$ CAD.
However, considering that they refunded by an international wire transfer instead of Paypal or an unique P.I.N. voucher, my financial institution charged me fees of 17.50$ CAD. Yet, as a financial institution, PaysafeCard is absolutely that wire transfers are pretty expensives.
Then, I realized that they didn’t refunded my activation fees for each vouchers. So I made a new complaint.
They promised me a new transfer of 33.00$ CAD to apologize and compensate.
2 months and a half later, I never received this second transfer and I’m unable to reach someone, they totally ignore me.
This is the worst customer support and worst financial institution I even seen. They will randomly block your vouchers and let you fight alone during several months. This is disgusting 🤮🤢.
You must absolutely avoid this company until they apologize and improve them.
From my side, I’m opened to dialogue and to any reasonable offer. If I see that they make considerable improvements and apologizes, I will gladly edit this review positively.
Thank you and have a nice day! ☀️
Yours Sincerely,
Olivier Loranger,
From Québec, Canada, North América 🇨🇦 .
Top companies in payment services I been using PaysafeCard for a while and honestly love I don’t if there’s any other ways I can use it to support my business or if I can get a loan from them I would love it honestly but I don’t know if it’s possible
It has been a very disappointing experience dealing with this company.
I purchased approximately $2,000 worth of Paysafecard PINs through Recharge.com, intending to use them on a gaming website. Initially, everything appeared to be fine. However, Recharge.com later began pausing my orders without any prior warning.
I was informed afterward that there is allegedly a limit on the number of Paysafecard PINs or denominations that can be purchased within a 24-hour period. It is unclear whether this restriction originates from Paysafecard or Recharge.com, as Recharge.com simply blamed Paysafe for not issuing additional PINs once the threshold was reached.
Despite this, Recharge.com still charged my credit card immediately, while delaying delivery of the PINs for up to 24 hours. This was never clearly disclosed beforehand. As a result, my credit card funds were placed on hold, leaving me without access to either the money or the PINs.
Shortly afterward, the gaming website stopped accepting Paysafecard payments from me, stating that my myPaysafecard account appeared to belong to someone else. When I checked my account profile, I noticed that my father’s name was listed instead of mine. This account is unquestionably mine it was created many years ago, uses my email address, and has always been under my control. I corrected the name in the profile accordingly.
The following day, once Recharge.com finally delivered the remaining PINs, I added them to my Paysafecard account. Immediately after attempting to use them, I received a message stating that my account had been suspended. There was no advance notice, no warning, and no explanation provided.
When I contacted Paysafecard support, the experience was extremely poor. After opening a support ticket, I received no response for several days. Only after repeatedly following up did I receive the following message:
“We would like to inform you that your Paysafecard Administration Tool has been closed with immediate effect due to a breach of our Terms and Conditions. Going forward, you are not allowed to use our services again.”
No specific reason, evidence, or explanation was provided. The response was final, vague, and dismissive.
Paysafecard indicated that unused PIN balances would be refunded. However, it has now been over seven days, and the process has been unnecessarily difficult. They rejected my bank statement, claiming it was fabricated or edited. Initially, their support team explicitly stated that screenshots were acceptable, yet days later I discovered on my own that they had rejected the documents without notifying me.
They have repeatedly requested additional identification and documentation, constantly changing their requirements and causing further delays.
Overall, this has been an extremely frustrating and unprofessional experience, especially given the significant amount of money involved.
By contrast, my experience with Flexepin and its supported merchants has been consistently smooth, transparent, and customer-friendly. Unfortunately, the same cannot be said for Paysafecard
Paysafe offers a fantastic method for transactions without the concern of entering your credit card information. I appreciate that I can use Paysafe on almost every major site or app. It would be great if Paysafe could also be accepted on gaming platforms. When purchasing a Paysafe code online, the funds are available immediately, and I have never experienced any issues or scams. If it becomes accepted across all sites and apps, Paysafe could surpass PayPal. Currently, Paysafe is on an excellent trajectory and could potentially overtake PayPal in the coming years.
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paysafecard is a global market leader in online prepaid payment methods and Paysafe Holdings UK Limited subsidiary. Prepaid means that you buy paysafecard at any of the +650,000 sales outlets worldwide and use it to pay online at thousands of partners across a huge range of industries.
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