Our experience of PBM Property Management has been a catalog of failures, financial mismanagement, and total silence.
Financial Negligence (Section 20b Notices)
The most alarming issue is their inability to produce accounts on time. We have repeatedly received Section 20b notices because PBM cannot manage the audit process within the legal 18-month timeframe. This isn't just "paperwork delay"; it’s a sign of a back office that is completely overwhelmed or incompetent. Administrative Chaos
Invoices are consistently late, making it impossible for residents to plan their finances. When they do arrive, they are often reactionary because the management team has fallen behind on basic scheduling.
Zero Communication
"Management" is a strong word for what they do. There is zero response to site-specific issues. Whether it’s a maintenance request or a query about the development’s upkeep, emails go into a black hole. You can spend weeks chasing for a simple update that never comes.
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Welcome to a new kind of property management.
At PBM, we think that apartment living should be bright, safe and easy. Residents should be able to enjoy their home and flat ownership should be a pleasure, not a chore.
That’s why property management, the PBM way, is about creating cared for spaces, supporting happy homes and enhancing value at every opportunity. We’ll act as a force for good at the centre of your development, helping it to run like clockwork.
How? Our brilliant people make life easy by explaining things clearly, taking care of the pennies and using their experience (plus some brilliant bits of technology) to work smartly. We’ll ensure that your apartment block really is a desirable place to live and that every pound works really hard towards keeping it that way.
At PBM, what we do really well is manage property in a way that brings people together. Why? Because home is where the heart is. And we like to spread the loveSee more
