I am a licensed Esthetician based in the Caribbean and have held a professional account with PCA Skin since 2019.Over the past few months, their level of professionalism has been extremely disappointing. Whenever I emailed to place an order, it would take weeks for anyone to respond. For context, I also hold a Dermalogica professional account and have been with them for 20 years — never once have I experienced an issue.Since June 2025, I have been trying to place an order with PCA Skin. After repeatedly following up, I finally received an email from their marketing agent claiming that they allegedly sent me an email back in January 2025 (which I never received) and that they are no longer offering their products in my region.How utterly ridiculous. There was no warning, no courtesy notice — nothing. Meanwhile, they are still featured on my Instagram, Facebook, and even on my treatment price list.I am not begging anyone to purchase their products, and I have never experienced anything like this before.
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