On January 12 I purchased the 500GB version of the product. Within two days, the storage capacity was full. My understanding was that upgrading to the 2GB which is $400 version would only incur a charge for the price difference of $200 and I'll have 2TB. However, upon selecting the upgrade option, my credit card on file was immediately charged $400 without showing me the new charges. If I saw that it will be another $400 Ion top of the $200 that i just paid I would've not agreed to the upgrade. On January 12, I contacted customer service to resolve this issue. On January 14, I received an email presenting two options. I responded to this email asking clarification but did not receive a reply. Two days later, I sent a follow-up email, again without a response. After another two days, I sent a third email, still without a reply. Therefore, I request the closure of my Acorns account and a refund of $600 to my account, as this experience does not align with my expectations for a long-term membership..
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