I’ve been paying €17.99/mo like clockwork for what is supposed to be a “Premium” service. The result? A total catastrophe. If I didn’t have my own local physical backups, 15 years of my career would be gone.Yesterday, the unthinkable happened: while I was logged into the web interface, I literally watched entire folders vanish before my very eyes. My account usage plummeted from 2.7 TB down to 100 GB in a matter of minutes. The files just evaporated.But the technical failure here is even worse: the “Rewind” feature is CORRUPT. I tried to restore data by going back to dates from months ago, but the folders show up as empty even in the past. This means your database has completely lost the historical metadata. This isn’t just a simple bug; it is a structural failure of your entire system.To make matters worse, support is non-existent. I opened urgent tickets hours ago and haven’t heard a peep.Honestly, the red flags were already there. Your official desktop app is a buggy mess—slow and unreliable. It was so bad that I was forced to use external scripts (rclone) just to get files uploaded because your proprietary software kept crashing.I paid good money for a service that not only loses “live” data but corrupts its own internal backups. Stay away from pCloud. It is dangerous for anyone who relies on their data for work._____________________UPDATE: pCloud responded here immediately asking if I used external tools, trying to shift blame. Even if I deleted files manually (which I didn't), your 'Rewind' feature is supposed to restore them. It is EMPTY. That proves YOUR system failed, regardless of the cause of deletion.
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