There is no customer service number available to discuss billing issues with a real person, and my emails have gone unanswered. This followed a promotion from the previous year that wasn't applied until I contacted a regulatory body. After that, they made unexplained changes to my account and I received no follow-up. As an elderly individual not well-versed in technology, I was let down by the lack of support from a company that claims to be U.S.-based.
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