An agent of PCM Travel named Cody intercepted a call from me to Costco Travel (not sure how this happened) and posed as a member of Costco. He changed an airline reservations and then told me the rest of my Costco bill needed to be paid -$10,500. Thinking I was talked to Costco and the bill was coming due, I paid it. Later, when I found out my Costco bill had not been paid, I did every thing to get the credit card transaction cancelled. Even knowing they defrauded me, PCM travel convinced VISA that services were rendered and I could not get my money back. I cannot understand why VISA would side with this group. No travel agency will earn $10,500 for a 45 minute call to change an airline reservation. I don't know if the whole agency is fraudulent but the people I delt with certainly are. Avoid at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
PCM Travels had been fulfilling the travel dream of thousands of customers for more than a decade. Our success mantra has been the customer’s satisfaction which earned us special place in their memories. Our customers spread across the globe from UK, USA, Australia, India, Dubai and so on. Our dedicated team works round the clock to make sure that you have the best experience.See more
