I called PC optimum to get assistance with my online PC Optimum account, and after navigating their menu structure for 4 minutes (way too many options), I waited for 25 minutes for an agent, only to be told they were experiencing technical issues and cannot help me. I managed a call centre in a past life and know that they could have and should have given me that info up front, saving me roughly 28 minutes. Additionally, their first message said they were very busy, but that was before I went through the menu so they did not know why I was calling - how did they know they were busy for my type of call. AND, if they could not help anyone online, why were they so busy? All calls would have been 1 minute or less. This simply means that they are not staffing sufficiently as I've received this very busy message on every call for the past 2 weeks (I've had to call 3-4 times). Shameful to say you are associated with this call centre!
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