I recently updated my card and reached out to the customer support team to transfer my points. I waited over 20 minutes to connect, then another 20 minutes to explain my situation. Ultimately, they informed me that I needed to make a purchase to update my card. After doing so, I called back a few hours later. After another 20 minutes on hold, the representative asked me all the same questions again and then claimed my new card was invalid. I requested to speak with a manager, but she asked me to leave my number for a callback within two days. Unfortunately, this was a very disappointing experience. I'm unsure if they prioritize their reputation and customer respect.
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