pcrefresh.com

Extremely Disappointing Repair Experience

I sent my laptop for repair, clearly stating that I suspected water damage at the USB-C port, which was causing corrosion on the motherboard. I provided all details before they touched the device. They confirmed via email that I would receive a repair offer after diagnostics, which I accepted, thinking it would include an attempt to fix the issue since the fee was €180. It never occurred to me that they wouldn’t actually try to repair it, especially after I had outlined the problem. The diagnostics should have taken less than 15 minutes of labor. I was shocked to find out later that they might charge around €720/hour for their "expertise" in diagnosing the problem. The next day, I received their diagnostics confirming what I already told them: corrosion of the port and motherboard. They provided no new information and then quoted me €799 for the repair of a laptop worth €600. In essence, they charged me €179 just to have the opportunity to pay €799 for a laptop that’s worth €600 when functional. When I raised concerns about the value of my €180 diagnostics fee, they attempted to intimidate me with technical jargon like "NVMe SSD" and "impedance", even mentioning they checked the laptop's speakers. With my background in PC repair, I understood their tactics, but the average consumer might find it overwhelming. Here’s the reality: They provided no new insights. They charged €180 regardless. They proposed an unreasonable repair fee. And when I questioned them, they resorted to jargon to intimidate and silence me. After a lengthy email exchange, I ended up paying simply because pursuing legal action would take too much time and effort — which I believe is exactly what they count on. In conclusion: this service experience feels predatory, overpriced, and intentionally misleading. I recommend avoiding them and opting for a local repair shop to save both money and frustration. STEER CLEAR OF THIS SERVICE.

Date of experience: Dec 03, 2025