The team handling our property purchase provided inadequate communication. As first-time buyers, we expected regular updates and guidance, but we felt we were always reaching out for answers. Contacting them was nearly impossible, with unanswered emails and persistent voicemail. When we managed to connect, we often received vague responses and unfulfilled promises of callbacks. After nearly 7 months without a moving date, we chose to withdraw from the sale, feeling neglected. Better communication could have alleviated issues, and a simple update would have been appreciated.
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