After making several phone calls to clarify some conditions, I ordered 2 items based on verbal and written guarantees. The shipping time was much longer than promised and the items were shipped separately. the first item has a Strick 7 day return policy which I was un-able to meet. I am stuck with it and the internet service. The second item took them much longer to ship and has a 30 day written return for full refund return policy. Due to the first item not performing as promised, I have no need for the second item. Th second item (a PC) was returned to them but they have refused to pick it up from the post office. The box was never opened and the tracking proves my statement. I informed them that is was there and they denied receiving it. I then RE-INFORMED them of it's where-abouts and AGAIN they have denied any knowledge. It is obvious that they intend to let the USPS get rid it and not return my money. It has been sitting at the post office for 12 days and they are well aware of that fact.. I NEVER RECEIVED the package as it was returned to sender yet they are threatening to keep my money... It is obvious by the number of complaints that this NPO makes a habit of this type of business practice and they should loose their NPO status..
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A non-profit company headquartered in St Paul, MN that refurbishes computers donated by businesses and individuals and distributes them to those in need.
