As most reviews stated the company can be more organized. PRO: My computer came and for the price it is top of the line. as fast as the 17 at the libraries here in Tucson. I was suppose to get a 22 inch screen. Received a 20 inch screen. the company refunded me $40.00. good customer service. Con: 1. Company didn't send my wife adapter. although they are sending me out one as an after thought - I couldn't wait --went to best buy and spent $29 which also should be refunded. I needed to set everything up. 2. The DVD player did not open. This is concerning--Why...technicians should have done a thorough check of the computer before mailing but didn't. When I called they stated either I mail it back for that repair or it was on me to fix. I am not risking sending this computer back to them. I will use the $40 credit and get this fixed. Again I should be refunded. This came from their negligence. CALLING CUSTOMER SERVICE: for the most part they do the best they can. I have been hung up on from a person with a mean disposition. very rude. but when this happens just hang up and call back. most of them are pleasant. They can only do so much. So as stated at the beginning they can be more organized, accountable and responsible for their mistakes. I give it 4 stars because the computer is the best I ever had and for the price I am thankful for being able to qualify and buy a top of the line refurbished computer.
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A non-profit company headquartered in St Paul, MN that refurbishes computers donated by businesses and individuals and distributes them to those in need.
