I requested cancellation with one simple ask: confirmation email.
What happened:
Response 1: "No subscription exists"
Response 2: "Already cancelled"
Response 3: "Cannot provide documentation"
Each contradicted the previous. None provided what I asked for.
What I was asking for:
The same confirmation every other service sends automatically:
- Netflix: Sends it
- Spotify: Sends it
- Adobe: Sends it
What PDF Guru said:
"Can't provide that for security reasons"
That's not a security issue. That's basic customer service.
I was polite. I provided all requested information. I followed their process.
Still couldn't get proof of cancellation.
Had to disable my entire payment method. Only reliable solution.
I did everything right. They refused standard documentation. That's deliberate, not accidental.
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