I signed up for PDF Guru because the website offered a R$5 trial for 7 days. During the payment authorization through Open Finance, the screen only showed the R$5 amount for the trial.
After the trial period, I was unexpectedly charged R$119 for an automatic renewal, which was not clearly presented during the payment process.
This feels like a misleading subscription trial conversion, especially since I did not use the service after the trial.
I contacted customer support requesting a refund, but they refused and only referred to their “non-refundable policy”, without considering the circumstances.
Charging a high subscription fee after a very low trial price without clearly highlighting the renewal amount creates confusion for customers.
I hope the company reviews this situation and provides a fair solution.
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