I signed up for PDF Guru because the website offered a R$5 trial for 7 days. During the payment authorization through Open Finance, the screen only showed the R$5 amount for the trial.
After the trial period, I was unexpectedly charged R$119 for an automatic renewal, which was not clearly presented during the payment process.
This feels like a misleading subscription trial conversion, especially since I did not use the service after the trial.
I contacted customer support requesting a refund, but they refused and only referred to their “non-refundable policy”, without considering the circumstances.
Charging a high subscription fee after a very low trial price without clearly highlighting the renewal amount creates confusion for customers.
I hope the company reviews this situation and provides a fair solution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Edit and Convert files to and from PDF format using PDF Guru services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.
