I purchased what I believed to be a one-time use for $0.95, but a month later, I was charged $71 CAD. Their terms should be much clearer and more transparent. I reached out to them about the issue, and they replied, saying they were investigating it. They asked for any additional comments, but since I had none, I waited. Later, I received another email stating they were closing the request due to my lack of response. This is both unprofessional and unacceptable. I have now sent another email and am awaiting their reply. If the charge had been around $30, I might have let it go, but $71 is outrageous, especially as a student.
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