In the end you did the right thing. However your website is deceiving as you claim i took a 7 day free trial even though i had just paid for 2 document translations from pdf to doc. I never received an email stating that I had made a choice for a 7 day free trial and would ultimately have been hooked into a subscription. I suggest you make your website very clear and send a confirming email. However you made it right by giving a full refund so you get 4 stars.
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