I signed up for a 'FREE' trial and was charged immediately. Then, I noticed a second charge deducted from my bank account right after. This has happened before, which is why I canceled in April. I've emailed the support team requesting a refund, so we'll see what happens. The document conversion was fine, and I'm okay with paying a small fee for usage, but I absolutely dislike feeling scammed. The '24/7' chat support claims to connect you with an agent, but nothing ever happens. This gives me the impression that this is a clear scam.
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