I am shocked by my experience with this service. I completely agree with the recent reviews labeling it as a "FREE SERVICE"! While working on a crucial document, which took over an hour due to the elderly individuals I was assisting, the entire document suddenly vanished. I called twice yesterday and spoke to a polite young man who suggested the document might have been too large. However, it was almost complete and just needed signatures. After I requested the document be sent to me, he informed me that I would need to pay, or the free service would provide my document within 24 hours. He emailed me an account number along with the initial rules of the document I was working on, which I had not requested. When I called back, another representative (possibly the same) apologized and said I should expect to hear from tech support within 24 hours. Today, I called again, provided my account number, and encountered the rudest representative ever! After a frustrating conversation, she insisted I needed to pay first, told me that tech support couldn't assist me, and that my document was lost. When I asked to speak with her supervisor, she refused and abruptly hung up on me!
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