I'm still waiting! This service needs to be investigated and have its license revoked. The website is misleading, and the contact information is incorrect (both numbers disconnect after a message prompt states they don't accept messages). Reach out to your seller and inform them that you don't want to use this service for future orders. They have a presence on a professional networking site, so I suggest leaving them a review and a message there.
Claim your business profile now and gain access to all features and respond to customer reviews.