I had my claim rejected, I submitted 3 times because I believe what they are doing is not ethical. It seems like getting your warranty granted is highly unattainable. Details in my emais below after being rejected twice.
Hi PDPaola. I recently submitted to have my piece exchanged as it broke. My request was denied, twice. I submitted a second time hoping to explain the scenario but was once again met with a generic email saying chain breakage does not adhere to warranty rules.
I truely believe that you have taken the easy road out with this, whether it is AI that views the images I am unsure. You have 1.6million follows so I imagine a jewellery ‘exchange’ for a faulty item should not cost you much.
I am still going to write to you to explain myself further.
I truely believe the Rodeo necklace I received had a manufacturing defect as it broke in my hand without any excessive force. I was simply changing the length of the necklace using the ‘pulley’ system in order to adjust the look and desired length / placement of the middle ‘slide’ piece.
The chain broke in my hands at a very strange point on the necklace.
I take very good care of my jewellery, it lives in the pouches you provide, as do the earrings I bought at the same time ( in separate pouches to confirm ). The earring have not had any defects thus far.
The fact that this necklace has only been worn 5 times as I had been saving it for special occasions/ waiting to use it in a photoshoot for my brand makes me believe it is indeed a manufacturing defect.
The necklace I wear daily is made by Karen Walker, Also sterling silver and I have worn it day in day out for almost 15 years. For the cost of $150 it has truly withstood the test of time. I was hoping your Rodeo necklace would do the same.
In your instagram video you show this necklace being worn by a cat dragging on the floor. This gives me the impression the necklace would be rather durable. You Also show this necklace ‘pulling’ certain objects and things together for example human hair, a horse shoe, spaghetti and a pair of jeans, being pulled multiple times over. You also show this necklace being pulled with a very reasonable amount of force around someone’s leg, as well as up to the collar of a shirt. The movements depicted by the video would make me believe the necklace can withstand a human pulling on the strands in order to adjust the size of the necklace; to do exactly what the necklace is designed and intended to do. With a cost of $250
And After 5 wears, you would assume your necklace would not break sporadically in your hands.
Your brand is cool and I believe you would also want your products to have longevity, rather than receiving continuous claims and a bad reputation. I have read several threads of people with similar issues regarding your jewellery that will now never purchase from you again as they have been unreasonably denied the warranty.
If I was wanting a refund for my piece, I may understand that you think I am not telling the truth….but that fact is, I want the necklace because I love it, and I am willing to give the brand another chance to win me over. I understand you probably do not care about 1 person out of your 1.6million followers fighting to make a claim, however I wouldn’t be doing it if I thought I was in the wrong.
I make $1000 furfelt hats, so I believe in craftsmanship and true quality. If a client had a defect with my hats I would be sure to fix it immediately because that is the service I’m Providing and the guarantee to my consumer.
It is a real Shame to think that people are receiving defective jewellery, and it is more of a deception for you to say there is a 3 year warranty - as it appears to be very unattainable.
If your statistics show that majority of your consumers have NOT had an issues with the purchases then maybe the ones that are having issues are telling the truth.
I urge you to take another look at my claim. It saddens me that I might end up with $200 down the drain, a broken necklace and a bad taste in my mouth regarding your brand. It goes without saying that if this claim is not looked at in full, I would never be purchasing from
Your brand again in fear that the same thing would happen.
I look forward to hearing your response ( hopefully not AI automated )
Regards.
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