While I appreciate they are a charity and find the range of services they have for pets great, they need to be able to monitor support needs so that maximum capacity is not reached which in effect lowers standards of service and services on offer.They need to begin tracking their medication by post and offer ranges of communication methods to suit all customers, and also allow customers to pick up medication at a time that is convenient, without needing to book an appointment.Unfortunately I had a bad experience with a front of house team member today Thursday 24th August 2023, who was quite frankly rude in their communication with a customer of the practice, when all I wanted to do was book an appointment for my sick pet.Their turnaround time for communication is not great, which I gather is due to the amount of clients they take on board, which dampens the level of service they offer and could in effect lose them potentially good customers.
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The only pet store where every purchase helps pets in need. Also, our gift store is now online! Wonderfully curated gift and home collections for you and your loved ones.
