I ordered my usual dog dental powder from PDSA and had terrible issues with DPD trying to get hold of my parcel as they’d dropped it at a shop an hour away from my home and wouldn’t arrange for it to be delivered somewhere closer.I called the PDSA customer service line and the woman I spoke to, Margaret, couldn’t have been more helpful. She told me she would replace my delivery immediately and monitor it personally. I got through to her in under a minute and she was so kind and understanding. I’ll update my review if I have any problems receiving this delivery, but for now I’m just amazed that I got through to a customer service line without holding and spoke to a real person who was very helpful. When does that ever happen?! I can’t recommend the PDSA pet store highly enough, and it’s much more ethical than using that other online shop that I won’t mention by name.
Claim your business profile now and gain access to all features and respond to customer reviews.
The only pet store where every purchase helps pets in need. Also, our gift store is now online! Wonderfully curated gift and home collections for you and your loved ones.
