I placed an order for a Christmas gift on November 21st, and the confirmation email indicated it would ship during the week of November 30th, but that never occurred. I contacted customer service to inquire about shipping and whether it would arrive before Christmas. I also requested a full refund if it wouldn't arrive on time, so I could find a replacement gift elsewhere. Unfortunately, I received no response. A week later, instead of addressing my email, they sent an update stating the item would now ship between December 8th and 12th. Again, this did not happen. I followed up with another email asking if I would receive the item in time and requested a refund if not. Still no reply. At this point, I called both store locations, which required significant effort just to connect. The representative I spoke to could not assist much and simply said he would “flag” my request for customer service. I sent two additional emails explaining my situation and requesting a refund, yet I have not received any response. This company is truly disappointing. The lack of customer service and communication is unacceptable. They provide shipping timelines they do not adhere to, ignore customer inquiries, and offer no real support when problems arise. Given that the item I ordered was not inexpensive, this level of service is incredibly frustrating. I would not recommend this company to anyone. I will not make another purchase from them and, at this point, I just want a response and my money back.
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Welcome to Peace Collective! Everything we do stems from our passion to make giving back easy and accessible. We produce quality apparel that looks good and does good, and in turn makes you feel good. When you shop Peace Collective, you’re investing in garments that stand out in more ways than one. Every garment sold gives back to the communities that need it most.See more
