My experience with the veterinarian was extremely disappointing, as she exhibited argumentative, unprofessional, and discriminatory conduct. After expressing my concerns, I was met with a mere £40 compensation offer. Here’s a brief summary: I was promised a call during specific hours, which never occurred. Upon my arrival, the veterinarian engaged in a lengthy debate instead of addressing the issue at hand. When I mentioned my autism, she dismissively stated, 'we are all autistic on days like this,' failing to recognize the significant difference between typical stress and the unique challenges faced by individuals with autism. Her unwillingness to proceed with the euthanasia, opting instead to argue and assert control, was distressing. She even shared personal details about her own breakdown at a moment when I was preparing to say goodbye to my beloved pet, showing a lack of professionalism. In my own home, I felt confined and uncomfortable. I almost asked her to leave, but my dog's needs took priority. Despite having a positive experience with another veterinarian from the same practice just four months earlier, I cannot recommend their services now, as this particular veterinarian was inadequate in her role at this time. The total service cost was £397, with an additional charge over £300 for cremation. The response to my complaint ignored the most serious issues and offered either a casket worth £50 or a £40 refund as resolution. I am currently disputing this through my credit card company, as the promise of a peaceful, gentle, and professional service was not upheld. This represents a breach of contract, leading me to report the issue to the relevant authorities.
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A gentle goodbye is the one last gift of love to your special family member. A peaceful goodbye is the last gesture you can show your beloved companion how much they have given to you. This is best done in the calm and comfort of your own home.
In-home pet end-of-life & gentle euthanasia services (24hrs) in Sussex & borders by Dr. Suzen Gregersen, Specialist Hospice Vet and her small and personal Vets2Home Team. Serving pets and their families since 2005.See more
