Purchased slime bundle for my daughter for christmas. Slime itself €57 and to get it over to Ireland another €20-€25 with DHL. Package arrive in France on 18th Nov and hasnt moved since. Contacted Dhl, they advised package seems to be stuck i needed to contact seller so an investigation can start and get package moving again. So i contacted peachybbies, first of all got michael then micah. This is all done through a message box and they reply via email. Once they have replied which roughly takes 1-2days, they will not pick up and reply again for another 1-2 days. Michael couldnt have been bothered looking into it because to ship to ireland takes 8-25 business days and not to worry this delay is normal!! I replied stating as it was a santa present i cant wait that long and dhl had said the sender needed to push this on. Then micah came back to me saying yes it was stuck in customs, so they will replace it but at this stage if i want it before christmas it has to be expedited and that is at my expense, another €35. I am still waiting on a reply from micah to guarantee me delivery before christmas but as i have put in a complaint my messages are now being replied to a lot slower. Customer support is not up to standard at all and as i am an international customer who has ordered their product well in advance of christmas but they have failed to deliver, they are not in the slightest bit helpful. As it stands i have paid over just shy of €80 and i have nothing to show for it. Have I even been scammed?? I definitely DO NOT RECOMMEND
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