Extremely disappointing customer service! I wouldn't even rate them with a single star if I could. I returned a complete order on December 14 through a delivery service. I have proof that the order was collected, but the company claims they never received it. The delivery service is unable to locate it, and I've been passed back and forth between both parties, with neither taking responsibility, leaving me out of pocket. The customer service team sends the same generic responses to complaints, misleads you to end the call, or simply ignores you. I will never order from them again. A terrible company that prioritizes keeping customers' money over properly investigating issues and issuing refunds when it's not the customer's fault.
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