I ordered two pairs of shoes in October2025 and did not received them! It took a long time for the goods to get to Australia(I thought the company was based in USA). Unfortunately I had put the wrong house number on the order so it was undelivered. As soon as I realised my mistake I emailed the company with the correct address.I was informed that the goods had been sent back to the company. and that I would have to pay for shipping. I agreed and expected delivery…. My emails clearly stated the correct address. Now into January I was offered a store credit of $8.60. I was insulted and demanded a full refund. The company emailed me to say that I could get a refund minus $15.00 for postage. I agreed to this. I would receive my refund between 3/5 business days and the monies would be put back on my card. I have emailed back several times and have not received a response nor my money. It is now 1 March 2026.I am beyond angry and I will not be dealing with this company again.
Sandra
Australia
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