It's a shame to be writing a review that was prompted by my current experience with Peak Design's customer service. I would love to be waxing lyrical about their bags and mobile accessories. I own over 10 of their products after all.However, I can't imagine I'll be buying Peak Design again.I placed an order back in March 2025 for their packing cubes through a Kickstarter initiative. I received 7 of the 11 items three weeks ago. I have emailed PD three times to find out where the rest of my order is. Not a single response, radio silence on the progress of my order.I can only imagine that they'll respond with queries or tips, but once they've taken your money, it feels like you are no longer a priority.As a result, I am currently concerned whether PD would honour their warranty promises on my existing purchases.Disappintingly, my faith in PD is plummeting. I was enjoying investing in their products. However when you make bold promises on product quality, customer service and experience, delivering on these consistently will be how you are judged by your loyal customers.
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Everyday bags, travel bags, camera accessories: as leaders in carry, we design stuff that helps you transport and manage your stuff. We're 100% crowdfunded, and we're on a mission to do right by our people and our planet.
