⭐ 1-Star ReviewI’ve been going to Pearle Vision for over 10 years, but the last 4 years have been nothing but frustrating. Four years ago, they had to remake my glasses twice—and I still couldn’t see. I finally took my prescription to another provider, and that lab made perfect glasses on the first try. I’m still using those glasses today.Two years ago, I didn’t even bother having Pearle Vision make my glasses. I took the prescription elsewhere again and had no issues.This past year, I decided to give them one more chance. Big mistake.12/20: Had my eye exam12/26: Picked up my new glasses — I could not see interstate street signs.01/10: They made me come back for another exam because the original prescription they gave me was incorrect. Had I taken that bad prescription to another lab, I would have been stuck with unusable glasses.They rewrote the prescription and made the glasses again.01/17: Picked up the “corrected” glasses — better, but I still cannot see at night.I also tried transition lenses based on their recommendation. I was told they get dark enough that I wouldn’t need sunglasses. That was absolutely not true. Even in full sunlight, you can still see my eye color through them. I had to buy separate sunglasses to wear over them.When they remade the glasses the second time, they changed the transition color from dark green to dark gray (supposedly the darkest option), but they still don’t get dark.On 01/24, I went back to explain that I still couldn’t see clearly, especially at night. A staff member reminded me I only paid $468 — ignoring the fact my insurance paid another $500. That’s about $1,000 total for glasses I cannot use.She told me they could remove the transition lenses or schedule another exam, but both would be at my expense because it was past 30 days — even though it was NOT 30 days from when the “corrected” glasses were made.So here I am with $1,000 glasses I can’t use, having to rely on my 4-year-old glasses made by a completely different lab just to drive safely at night.Pearle Vision clearly does not stand behind their work. Their lab has repeatedly failed, their customer service was dismissive, and they chose not to make things right even when the errors were theirs from the start.I will never return, and I would not recommend Pearle Vision to anyone. Save your time, money, and frustration. They simply do not care about their customers—only their sales.
Claim your business profile now and gain access to all features and respond to customer reviews.
