“I’ve been a patient at Pearl Vision for a while, and while Dr. Madison has always been excellent, my recent experience with the front desk staff was beyond unacceptable. The two receptionists, both with dark hair—one with glasses and the other with shorter hair and glasses—completely lost their composure when I asked a simple question about billing. Instead of addressing my concern professionally, one of them became hysterical, crying and screaming at me. It was surreal and disturbing. She even slammed papers down, which made the situation feel incredibly hostile. I’ve never had an experience like this at any medical office.I have to wonder if there was an underlying racial bias in the way they treated me because their reaction was disproportionate and unprovoked. The doctor and the other staff member were kind and professional, but these two receptionists’ behavior was absolutely unhinged. I had to threaten to call the police to calm the situation down, and I’ll never be coming back here again because of them. They seriously need help or training in basic customer service and emotional regulation.”
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