I am thoroughly disgusted by my experience with Pearl Vision on San Jose in Mandarin, Florida and feel compelled to share it.I called to ask if their optometrist could provide on-site treatment for conditions like styes. I previously liked the optometrist, but from the start, Julie’s condescending and dismissive attitude was clear. When I inquired whether the doctor could handle such conditions, she suggested I could see an ophthalmologist also. I pointed out that it seemed unnecessary to pay two doctors for the same issue, and that’s when her tone shifted sharply. She spoke to me as if I were absurd for asking, using a slow, patronizing tone.I tried to clarify my concern about on-site capabilities, but Julie became defensive, repeating the same information while cutting me off and raising her voice. It was frustrating and shocking. When I calmly addressed her disrespect, she grew even more hostile, accusing me of being aggressive and failing to acknowledge her own behavior.Julie treated me like an inconvenience rather than a valued customer. Her inability to engage respectfully and her blame-shifting were outrageous. This wasn’t just poor service; it was blatant hostility. While I've appreciated the optometrist and Erica in the past, this interaction with Julie makes it clear I can no longer support a business that allows such disrespect.Pearl Vision, spare me the predictable rebuttal. I expect you'll deflect blame onto me just like Julie did. Her conduct was disgraceful, and if this business has any standards for customer service, she should not be representing them. It’s shameful that someone with such blatant disregard for professionalism is allowed to treat customers this way.
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