had my RIGHT lens crack, and needed it to be replaced. I called for two months (January-March) before someone at the office would actually order the lens. Once the fixed RIGHT lens came in, I went to get it replaced. They replaced BOTH the left lens and the right lens. Two different prescription lenses were put in my frames. I have specialty lenses and require prisms in my lenses in BOTH eyes. I currently only have ONE lens with prisms, the right side. The left lens does not have prisms. The left lens was fine and did not need to be replaced, let alone with the wrong thing. My vision is now double all the time because of that. I have been trying to get this corrected for TWO WEEKS. As I said, my vision is double all the time. I cannot safely drive. I have no idea if this is damaging my vision on a long term basis. I have been calling every other day for two weeks, and LC managers and reps consistently argue with me, telling me there are prisms in my lease. Prisms cause the lenses to be markedly thicker than typical lenses, it’s quite obvious that one is different than the other. I am just being told today, after two weeks, that the store wants to mail my glasses to the lab to be tested, confirm that my left lens doesn’t have prisms, and then they will fix it. I cannot see, and therefore function, without my glasses. The lack of communication, lack of service, and overall inability to achieve the task that they should be able to complete is appalling.
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