Extremely poor customer service and quality assurance policy, was ask to pay 50% more to get a replacement— still without assurance that it would be better. I’ve worn prescription glass for more than 60 years and know what “scratch resistant “ means. While it can’t prevent scratches 100% it does safeguard the lenses from normal use like cleaning soft cloth and good lens cleaning liquid. After wearing my latest pair of glasses for less than 5 months I noticed “very excessive” amount of scratches compared to my previous experience. This was despite the fact I paid extra for the “scratch-resistant” feature. Went to the store to see ask if they can replace the lenses. Was told that I’d have to pay 50% for that. Really, I didn’t know whether I should laugh or cry after hearing that. Believe me, I know what reasonable vs excessive amount of scratches from my years of eyeglass experience. I left the store feeling awful and angry. Now, after another 3 months the glasses became totally unusable because they obscure my vision to the extent that became dangerous to drive. I had no choice but to make another pair with another store, obviously not Pearle Vision. I’ll NEVER ever return to them, nor recommend them to my family or anyone else. Note: my previous pair of eyeglasses from Pearle Vision was also with problems—part of the “anti-reflective” or “scratch-resistant” coatings actually came off and was very clearly visible with naked eyes. They replaced that — that was the reason I went back to PV for my next pair, a great mistake.
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